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Why do I have to use Merrell coupon?
You do not have t use Merrell coupon. You can always make your purchases without using the coupon code but it is highly recommended that you use. Using coupon codes helps you save money.
When will I receive my order?
Merrell aims to deliver your order within 2 to 5 business days.
Do you deliver internationally?
No. Unfortunately, Merrell is not delivering internationally currently.
I placed an order but I am not home to receive it. What do I do?
If you placed an order and no one can receive it on your behalf, you can always inform us if there is a safe place to leave it for you. In case there is no safe place, a card will be left for you and you can collect the order later at your ease from the nearest Australia Post.
I cannot use my Merrell coupon. What do I do?
Merrell coupons come with an expiry date. Please, check whether your coupon has already expired. If not, contact our customer care. We will be happy to help.
Do I get free shipping?
On an order above $100, we give you free shipping. Our standard delivery charges are $10 flat. If it is an Express delivery, the charges are $15. If you have a Shipster account via Australia Post, you will get free delivery on orders above $25.
When will my order be dispatched?
Merrell dispatches the orders at 11am every day. If you place your order before 11am, your order will be dispatched the same day. If you place the order after that, then your order will be dispatched the next day. It should be noted that only business days are being referred to.
When is the best time to place an order with Merrell?
You can place your order at any time. Our team will process your order and let you know.
How will I know if my order has been successfully placed or not?
We will send you an email for confirmation once your order has been placed successfully.
How can I track my order?
Once your order is dispatched, you will be allotted a tracking number. You can use that number to track the progress of your order.
Can I give my Merrell coupon code to my friend?
Yes, you may give your Merrell coupon code to your friend.
What are your methods for accepting payments?
Merrell accepts payment from PayPal, American Express, Master card, VISA card and Afterpay.
Do you accept COD?
No. Unfortunately, Merrell does not accept COD, money orders or cheques.
How can I benefit from Afterpay?
Afterpay allows you to shop more freely. You do not have to make the payment immediately for your purchases. You can pay us in 4 instalments.
Do I have to pay a fee if I use Afterpay?
No. If you opt for Afterpay, Merrell does not charge you any fee or interest for it.
If I make purchases by Afterpay, can I exchange?
No. Unfortunately, you cannot exchange the purchases made through Afterpay.
Is my gift card valid for online store?
If you have the older paper Merrill gift card, it can only be used in our physical stores. But if you have a plastic Merrell gift card that has a voucher gift code on it, then you can use it both for online and the physical store.
What is a single use Merrell discount code?
It means that the discount code is for one time use only. You cannot use it again.
Can I return my purchases?
Yes. You can return the purchases if you are not satisfied. You need to return them within 30 days after delivery.